Right of Withdrawal

You have the right to cancel your order without providing any reason within 7 business days from the receipt of the requested merchandise.

You can notify us of your decision:

By post:
Departamento de Atención del Cliente
Asunto Desistimiento
AV de la Industria nr 25
28760 Tres Cantos

By e-mail:
Subject: Withdrawal.

In both cases a copy of the delivery note and/or invoice supporting the delivery must be provided.

In the case where you do not have the said delivery note and/or invoice you can contact Impormovil by the same methods to request the documents, or contact our branch network.

Once the authoritative notification has been received, Impormovil will remove the merchandise from the customer’s address by the same method as it was delivered. The customer has the right to ask for a document certifying the delivery of the merchandise to start the withdrawal procedure.

Once in the Comercial Impormovil premises, the merchandise will undergo a quality control to check its condition.

Honesty is expected on the part of the customers in this procedure, in that the merchandise has not been altered, that the customer has not tried to fit it in a vehicle, that it has no other origin than the intial delivery by Impormovil; in such cases Comercial Impormovil will communicate the reason(s) for cancelling the return procedure to the customer.

Merchandise that once received by the customer, has suffered damage to the box or packaging to the point of not being presentable, is expressly excluded from the return procedure.

Orders of customised merchandise, which Impormovil has to order from third parties in its efforts for customer service, are expressly excluded from the return procedure; in these cases Comercial Impormovil will inform the customer before delivery of the merchandise of the impossibility to return the article.